Overview of Tools

Personal, Team, Organizational Enhancement

Promoting Organization Health and Collaboration

Leadership and Management Tools

High Five Employee Development Tools


Tools

Personal Resilience Skills

Levels of Customer Service

Best Practices for Managers

ABC's of Leadership Behaviors & HR Roles

Formula for a High Performance Team

Toxic Behaviors

Employee Satisfaction

Great Service Checklist


Overview of Tools

Tools for personal, team, and organizational enhancement . . . overcoming and preventing WOES

  • provides assessments, insights, and understanding of techniques that will lead to better behavior modeling.
  • available to you because you have taken a course, attended a presentation, or simply want to purchase some templates to use to save your development time, and to prevent reinventing of wheels.
  • applications are divided into categories that can be used to assist you in sustaining clarity of purpose, resilience in the workforce, and for the promotion of the best attitudes and personal conduct.
  • ensure a healthier culture so that increased leadership behavior helps you sustain productivity and success.
  • assess the quality of management and provide best practices.

Promoting Organization Health and Collaboration

  • Culture Audit: What is the Current Culture? This tool reviews various key cultural elements to help you correct problems and promote right attitudes and conduct.
  • Core VALUES 101: A template of critical beliefs that will create high performance at all levels.
  • The Work Stress Audit: This survey will identify actual work stress factors - overload, conflict, change, ambiguity, and excess responsibility factors.
  • Project Team Probability of Success Score: This tool will score your current state of probability for successful outcomes, providing an easy and focused fix.
  • Evaluation for Team Performance: Developed by a team for all projects, this "team appraisal" enables improved conduct in several areas of performance.
  • Why do People TRUST? A checklist used to identify "trust" behaviors and to influence greater behavior and accountability. Use in team building.

Leadership and Management Tools

  • ABC's of Leadership Behaviors and HR Roles: An outline that will lead to effective role practice to meet national standards of great management behavior.
  • Woe 101: Bad Management Practices (i.e. Toxic Behavior) Toxic Management Habits (TMH): This will assist you in identifying those behaviors that have detrimental effects on employee motivation and morale.
  • Employee Satisfaction (What Employees Expect from YOU?): This survey will help you develop methods to motivate and retain STAR team members, and measures management practices.
  • Your Management Skill Sets: Things you do and how to do them.
  • Your Adaptive Leadership Strategy: 10 elements and strategies.
  • Your Roles as a Team Leader in Meetings
  • Finding Time: how to assess what you can do differently to get some time back.
High Five Employee Development Tools
  • Personal Resilience Skills: Four areas to develop skills. Manage your stress with SKILL!
  • Formula for High Performance Team. High Five Improvement Matrix: Examine the high five elements to successful performance and provide ideas to others.
  • Leadership: Your MOVE! 25 ways to demonstrate leadership.
  • What Does YOUR Team Want from You?: Created by a team for a team, this defines expectations of team members for each other in key areas of excellence.
  • Service Excellence Skills: Understand the essential skills for providing excellent service.
  • Service Audit: Are you Providing Gold Level Service? This provides an assessment of behaviors.
  • Team Time Planning Matrix: A spreadsheet that measures how team members prefer to communicate and best times.

Tools

Michele develops tools for many of the workshops she provides. The primary function of a tool is to either assess existing situations or evaluate learning during/following a workshop. Take a look at a few sample tools.

Personal Resilience Skills

Four areas to develop skills. Manage your stress with SKILL!

Levels of Customer Service

View complaints as opportunities to demonstrate service.

Best Practices for Managers

Measures of overall Effectiveness, Efficiency, and Value

ABC's of Leadership Behaviors & HR Roles

Assess your own skill levels and training needs on these Federal guidelines and standards of conduct for great managers and leaders.

Formula for a High Performance Team

References to team members include customers, suppliers, and producers of any aspect of work; or refer to those consulted, informed, or above you.

Toxic Behaviors

The Latest Research: Bullying workplaces have lots of perceived overload, personal agendas, change, unresolved conflict, prejudices, and "victimized" oriented members who bring their old wounds to this environment. Pressures to perform in this kind of environment will result in health and performance problems in costly epidemic proportions.

Employee Satisfaction

Core Elements to Attract, Motivate and Retain Stars

Great Service Checklist

Telephone Techniques and Summary of Rules for Great Customer Service